2.Work Remotely at a Call Center (Inbound/Outbound)
If typing isn’t your thing or you want to help people, working at a call center might be appropriate. Most of the time, these places are understaffed and always looking for help. With the pandemic, they’re allowing employees to work from home. These customer service jobs are perfect if you’ve got a phone, computer/laptop, and the internet. Often, the employer supplies anything else you need, but you might be required to buy a headset.
Sometimes, you can choose your hours, but most call centers require you to be flexible. Therefore, it might not be a work-at-home situation where it’s possible to go out to lunch with your friends on a Wednesday afternoon. You may be tied to the home for your shift’s duration, especially if you’re inputting customer information or scheduling appointments.
Of course, you can save money by working at home. You don’t have to drive to the call center location, saving gasoline. Some employers offer to pay for part of your internet bill since you are using it for work. However, this isn’t always the case, so make sure you know what’s included and what compensation can be received.
Call center jobs are suitable for people who have strong communication skills. You may have to work with upset customers, so you must be polite and helpful, even if they yell or get upset. Along with that, you need empathy and patience. Problem-solving skills are also useful because the customer could have an issue and be unsure of what they require. Listening is critical so that you understand them and can help them.
Of course, you should also be aware of what you’re selling. It’s hard to tell customers why they need it if you aren’t sure of what it does or its features/benefits. Usually, your call center employer gives you technical training, as well as call lists where applicable.
